This Privacy Policy ("Policy") explains how Norex Flavours Private Limited collects, uses, stores, shares, and protects personal information obtained from users when you interact with our website, mobile application, or other digital platforms (collectively referred to as the “Platform”).

By accessing or using the Platform, you agree to the practices outlined in this Policy. If you do not agree with the terms set forth herein, you are advised not to access or use our Platform.

1. Introduction

Norex Flavours Pvt. Ltd. is committed to safeguarding the privacy of users who interact with its digital platforms. This Policy outlines our practices related to the collection and handling of personal data in compliance with applicable Indian laws, including the Information Technology Act, 2000 and related regulations.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

Personal information refers to data that can identify or relate to a specific individual and may include:

• Full name, phone number, and email address
• Address and demographic details
• Company/Organization details, if applicable
• Location (including GPS data, where relevant)
• Photos, videos, and uploaded documents
• Communication history with Norex
• Financial or transaction information where required (e.g. invoicing or payment data)

b. Non-Personal/Technical Data

We may also collect non-identifiable data such as:

• Device information (model, OS, IP address)
• Browser type, session logs, access time
• Platform usage statistics
• Cookies and similar technologies

3. How We Use Your Information

Your data may be used to:

• Provide and enhance our products and services
• Communicate with you regarding orders, services, offers, and updates
• Understand user preferences and improve user experience
• Ensure platform functionality and security
• Comply with legal obligations and respond to lawful requests
• Conduct audits, analytics, or internal reporting

We do not sell or trade your personal information.

4. Consent and Access

By using our Platform, you consent to our collection and use of your data as described in this Policy. Users may choose to modify or delete their personal data via the settings panel or by emailing our support team. Users under the age of 18 are not permitted to use our services. Parental consent will be required if applicable.

5. Disclosure of Information

Your information may be disclosed in the following circumstances:

• To Affiliates or Business Partners: For service delivery and support
• To Third-Party Service Providers: Such as IT vendors, marketing support teams, or cloud service providers, who are contractually bound to maintain confidentiality
• Legal Requirements: When required by law, regulation, or court order
• Corporate Restructuring: In cases of merger, acquisition, or asset sale, your information may be transferred accordingly
• With Your Consent: For any purpose explicitly agreed upon by you

6. Data Security

Norex implements standard security protocols to protect personal data. While we strive to ensure the safety of your data, no platform is entirely immune to risks. Users are responsible for maintaining the confidentiality of their account credentials.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purpose for which it was collected or as required by law. Upon request or account deletion, we will delete your data, except where retention is legally mandated.

8. User Rights and Modifications

You may update, correct, or delete your information by accessing your account settings or writing to us. Upon receiving such a request, we will take appropriate actions within a reasonable timeframe.

9. Third-Party Links and Tools

Our Platform may include links to third-party websites or services. Norex is not responsible for the content or privacy practices of those external sites. We encourage users to review the privacy policies of third parties before providing any personal information.

10. Limitation of Liability

Norex shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of your information, including but not limited to data loss, unauthorized access, or service interruption, except as mandated by applicable law.

11. Governing Law and Jurisdiction

This Policy is governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu.

12. Dispute Resolution

Any dispute arising out of this Policy shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The proceedings shall be conducted in English, with the venue in Chennai. Norex reserves the right to seek interim legal remedies as required.

13. Changes to this Policy

We reserve the right to update this Policy from time to time. Any changes will be posted on the Platform and will become effective as of the date of posting. Continued use of the Platform after such updates constitutes acceptance of the revised terms.

14. Contact Us

If you have any questions or concerns about this Policy or the handling of your information, please contact us at:

Norex Flavours Pvt. Ltd.

Gajraula-Chandpur Road, 

Mandi Dhanaura, Amroha, 

Uttar Pradesh – 244231